Goods have a Freeway

Customs In House

Customs clearance procedures are central to our supply chain services. OTS Australia is a member of the CBFCA and has licensed brokers to help you navigate the customs clearance process.
We can assist with customs duties, import GST, import permits, identifying prohibited goods, and understanding Australia’s quarantine regulations. Our experienced consultants will work with you to ensure that all customs clearance procedures are observed in order to avoid potential penalties or detention costs, and will ensure that you pay the correct duty rate applicable to your cargo’s classification.
Our system is fully computerised and includes an EDI link with Australian Customs to guarantee those correct procedures are being observed when importing cargo. Customs requirements can be complicated, but OTS Australia’s experts are ready to help you to negotiate the process quickly and seamlessly.

Australian Trusted Trader


OTS Australia Pty Ltd has been approved an Australian Trusted Trader ( ATT ) with Australian Border Force. Being an approved ATT we can offer our clients a range of benefits such as :

We will have our own Account Manager to improve compliance with border requirements and resolve border issues

We will benefit from less red tape when importing Consolidated Cargo. Our customs department will be able to lodge a single import declaration for consignments covered by multiple cargo reports for all sea and air cargo types allowing us to clear faster.

OTS will receive a priority processing through the National Trade Advice Centre and the National Refunds Intervention. This includes advance rulings in relation to tariffs, valuation and origin, advance ruling reviews, duty drawback claims and refund and remission applications for customs import duty

As a Trusted Trader, Border Protection sees as a low risk and will give us priority treatment at the border. This means faster customs processing and fewer interventions. If a Cargo examination is required, we will receive priority processing. For any issues experienced at the border, such as goods held for examinations, we can contact our Account Manager to ensure goods receive priority treatment

A number of countries recognise ATT status under Mutual Recognition Arrangements (with countries such as New Zealand, Korea, Canada, Hong-Kong, China, Singapore ) Trusted Trader exporters will receive trade facilitation benefits at the border of our partner countries, providing faster access to international markets.